Chase Removes Coin Counting Machines – It’s Part of a Bigger Process

I read an article in Crain’s today about Chase Bank’s decision to stop counting coins for existing customers.  As you might expect there were many comments about the death of customer service.  Others talked about how only big money matters.  Neither viewpoint is really on the mark. Big banks do actually care about small accounts.  Remember when they … Continue reading Chase Removes Coin Counting Machines – It’s Part of a Bigger Process

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